Refund policy

We want you to be glad you brought Field Traditions into your home, your lodge, and your time in the field. If something is not right, here is exactly how returns and refunds work.

Return window

You have 30 days from the date you receive your order to request a return. To be eligible, the item must be unused, in its original condition, with all tags attached and in its original packaging. Proof of purchase, such as your order number or receipt, is required.

How to start a return

Email info@fieldtraditions.com with your order number and the zip code on your order. Please do not ship anything back before your return has been approved. Items sent back without an approved return cannot be accepted.

Return shipping

For standard returns (change of mind), you are responsible for return shipping. We recommend a tracked and insured service, as we cannot refund items that are lost or damaged on their way back to us.

Field Furniture (field bars, chairs, seating, tables and bundles)

Our Field Furniture is made in limited runs and shipped as large, high-value pieces. Returns are accepted within 30 days of delivery and are subject to approval. A 20% restocking fee applies to all Field Furniture returns. You are responsible for return shipping, and Field Furniture must be returned unused, in its original packaging, and fully insured for its purchase value using a tracked service. Insurance is required, not optional. We cannot refund items that arrive damaged because they were not adequately packed or insured, so please pack with care.

Damaged, defective or incorrect items

Please inspect your order as soon as it arrives. If anything is defective, damaged, or not what you ordered, contact us within 7 days of delivery at info@fieldtraditions.com. We will make it right and cover return shipping on any item that arrives faulty or was sent in error. No restocking fee applies in these cases.

Gifts

If you received an item as a gift, you can request a return within the 30-day window using the order number or a gift receipt. Gift returns follow the same conditions above, including the Field Furniture restocking fee and return shipping responsibility.

Items that cannot be returned

The following are non-returnable and non-refundable: sale and clearance items (all sales final), gift cards, personalized, custom or special-order items, and any item that has been used or is not in its original condition.

Exchanges

The fastest way to get the item you want is to return the original, and once the return is approved, place a new order separately.

Refunds

Once we receive and inspect your return, we will email you to confirm whether it has been approved. Approved refunds are issued to your original payment method within 10 business days. Original shipping charges are non-refundable, and any restocking fee or return shipping cost is deducted from your refund. Please allow extra time for your bank or card provider to post the refund. If 15 business days have passed since your refund was approved and you have not received it, contact us at info@fieldtraditions.com.

International orders

Online orders ship within the Continental US. Orders shipped outside the Continental US are arranged individually and are not eligible for return or exchange unless they arrive faulty or were sent in error.

Contact

Questions about a return, exchange or refund? Email info@fieldtraditions.com or call 941-899-4802 and we will be in touch.